Creating Customer Success
Our dedicated Customer Success Team continually works
with new and existing Libryo customers to
help you make the most of your solution from day
one of your implementation.
Customer onboarding will begin as soon as you
decide to purchase the Libryo solution for your organisation.
This is where your success journey begins.
Why is customer onboarding important?
- To create a seamless transition of information
between you and Libryo.
- Expectations are explained at the beginning, so you
can plan ahead.
- So Libryo can understand your objectives right from the start.
- To ensure completion of a thorough onboarding checklist so that the Libryo service works optimally for all end users.
Once you are up and running, you’ll be introduced to a
dedicated Libryo team member who will always
be on hand to help you navigate your
relevant regulations with ease.
Customers also have access to our Success Portal where
you’ll be able to find support articles, chat
with Libryo success agents and sign up for training.
Libryo provides you with comprehensive reports such as:
User reports - Each Libryo user receives an activity report based on their number of legal updates and acknowledgement of changes.
Customer reports - Available to help with the overall management of the platform and your teams usage. This report can be discussed during the onboarding stage and can include:
- The scope of your Libryo solution
- Activity and engagement metrics of all Libryo users
- Overview of how many legal changes your company has received (these can be broken down by legal domain)
- Overview of how your users manage their legal updates
- Aggregated data of your Libryo solution for company management and decision makers
Getting to know Libryo: User Training
We provide online training sessions during the on-boarding process to enable every user to make the most of the platform. These training sessions cover the platform's features in depth and explore the functionality and capabilities available. Libryo also provides insights on how to use the platform during legal compliance audits.
Every month, our customer success team hosts an online training webinar for all customers. This session is great for keeping informed about new product developments & asking functionality questions.